Refund policy

Due to the custom-made nature of our products, we do not offer refunds or accept returns.

Please double-check your sizing before placing an order. We cannot offer refunds or exchanges for incorrect sizes selected.

We kindly ask that you inspect your order upon delivery and contact us immediately if:

• Your item is defective

• Your item is damaged in transit

• You received the wrong product

In these cases, we will gladly review the issue and make it right.

Your satisfaction means the world to us! 🐻
RALO Bear appreciates your support and always strives for 100% customer happiness.