Refund policy

We want you to be happy with your RALO Bear purchase. Because our products include made-to-order items, physical merchandise, books, and digital products, return and refund eligibility may vary by product type.

Made-to-Order & Personalized Products

Made-to-order, customized, or personalized products are generally not eligible for returns, refunds, or exchanges unless the item arrives damaged, defective, or incorrect.

Please carefully review sizes, colors, personalization, and other selections before placing your order.

We cannot provide a refund or exchange when an incorrect size, color, or other option was selected by the customer.

Digital Products

Due to the nature of digital products, digital downloads and electronically delivered resources are generally non-refundable once delivered or accessed, except where otherwise required by law.

If you experience a technical problem accessing a RALO Bear digital product, please contact us so we can help resolve the issue.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

Contact us promptly if:

  • Your item arrives damaged
  • Your item is defective
  • You receive the wrong item
  • An item is missing from your order

Email info@ralobear.com with your name, order number, a description of the issue, and photos when applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other remedy as appropriate.

Shipping Issues

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier first.

For other shipping-related concerns, please contact us at info@ralobear.com, and we will review the situation.

Please see our Shipping Policy for additional shipping information.

Cancellations

If you need to cancel an order, contact us as soon as possible at info@ralobear.com.

We cannot guarantee cancellation once an order has entered production, fulfillment, or shipping.

How to Contact Us

For questions about a return, refund, damaged product, or order issue, contact:

RALO Bear
Email: info@ralobear.com

Please include your order number so we can locate your purchase.