Shipping policy

Thank you for shopping with RALO Bear. We work hard to prepare and ship your order with care.

Some RALO Bear products may be in stock and ready to ship, while others may be made or produced to order. Because processing times can vary by product, please allow approximately 7–21 days for delivery unless otherwise stated on the product page.

Processing Times

Orders are generally processed during regular business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing or delivery times may be extended during:

  • Holiday seasons
  • Severe weather
  • High-volume periods
  • Carrier disruptions
  • Other circumstances outside our reasonable control

If a specific product has a different processing timeline, that information may be listed on the product page.

Shipping & Tracking

Once your order ships, you will receive tracking information at the email address provided during checkout when tracking is available.

Please review your shipping information carefully before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible at info@ralobear.com. We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Lost, Stolen, Delayed or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside RALO Bear's direct control.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier for additional information.

If your package arrives damaged, please contact us at info@ralobear.com with your order information and photos of the package and damaged item so we can review the situation.

Digital Products

Digital products do not require shipping.

When purchasing or requesting a digital RALO Bear resource, access may be provided through email, a download page, or another electronic delivery method.

Please make sure the email address you provide is correct.

Questions About Your Order

If you have questions about your order, shipping status, or tracking information, contact:

Email: info@ralobear.com

Please include your name and order number when contacting us about an existing order.

Thank You

Thank you for supporting RALO Bear and our mission to help children understand their feelings, build confidence, strengthen resilience, and believe things can get better.

RALO = Rising Above Life's Obstacles. ❤️💛💚💙🖤