Shipping policy
At RALO Bear, each item is lovingly made just for you! 🧸 Because our products are custom-made to order, please allow 7–21 days for delivery.
🧵 Made with Care
We begin creating your order as soon as it’s placed. This made-to-order approach allows us to reduce waste and overproduction — so thank you for making thoughtful, sustainable shopping choices!
📅 Processing Time
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Orders placed on weekends or holidays will be processed on the next business day.
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Fulfillment timelines may be extended during holiday seasons, severe weather, or other unexpected delays.
🚚 Shipping Details
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You will receive a tracking number once your order is shipped.
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Please double-check your shipping address at checkout. RALO Bear is not responsible for incorrect addresses provided by the customer.
⚠️ Important Notes:
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RALO Bear is not liable for packages that are lost, stolen, misplaced, or damaged by the shipping carrier.
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If your package is marked "delivered" but you have not received it, please contact your local carrier first.
If you need help tracking your order or have questions, please contact us at:
📧 info@ralobear.com
Thank you for supporting our mission to help kids rise above life’s obstacles — one bear hug at a time 💛🐾