Terms of service
Welcome to RALO Bear. These Terms of Service (“Terms”) govern your use of ralobear.com and RALO Bear's related online services, products, digital resources, and content.
Throughout these Terms, “RALO Bear,” “we,” “us,” and “our” refer to RALO Bear.
By accessing our website, purchasing a product, requesting a free resource, or otherwise using our services, you agree to these Terms and any policies referenced within them.
1. Eligibility and Use of Our Website
Our website, online store, forms, email sign-ups, and purchasing services are intended for adults.
RALO Bear creates products and resources for children, but purchases, account activity, email subscriptions, and submission of personal information should be completed by a parent, legal guardian, educator, caregiver, or other authorized adult where appropriate.
You may not use our website, products, services, or content for any unlawful or unauthorized purpose.
2. Products and Services
RALO Bear offers physical products, digital products, educational and emotional-wellness resources, books, activities, downloads, and other products or services.
Product availability, descriptions, pricing, and features may change without notice.
We make reasonable efforts to accurately display and describe our products. However, colors and other visual details may appear differently depending on your device or display.
We reserve the right to discontinue or modify products and services when necessary.
3. Orders and Payments
When placing an order, you agree to provide accurate and complete billing, shipping, contact, and payment information.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, pricing errors, inventory issues, or unauthorized transactions.
If we cancel an order after payment has been collected, any applicable refund will be handled according to our payment and refund procedures.
4. Pricing
Prices are displayed on our website and may change without notice.
We reserve the right to correct pricing, product-description, promotional, or other errors.
Taxes, shipping charges, and other applicable fees may be added during checkout when required.
5. Shipping and Delivery
Shipping times and procedures for physical products are governed by our Shipping Policy.
Estimated processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing accurate shipping information.
6. Digital Products and Downloads
RALO Bear may provide paid or free digital resources, including activity packs, worksheets, guides, printables, ebooks, educational materials, and other downloadable content.
Unless otherwise stated, digital products and downloads are provided for the purchaser's or recipient's personal, household, classroom, or other expressly authorized use.
Purchasing or downloading a digital product does not transfer ownership of RALO Bear's intellectual property.
Digital materials may not be resold, redistributed, uploaded to another website or platform, reproduced for commercial sale, or represented as someone else's work without written permission from RALO Bear.
7. RALO Bear Intellectual Property
The RALO Bear name, RALO characters, character designs, artwork, stories, graphics, logos, slogans, educational resources, activity materials, photographs, videos, written content, digital products, and other original RALO Bear content may be protected by copyright, trademark, and other intellectual-property laws.
Except where expressly permitted, you may not copy, reproduce, modify, distribute, sell, license, publish, create derivative commercial products from, or commercially exploit RALO Bear intellectual property without prior written authorization.
Nothing contained on our website grants you ownership of RALO Bear intellectual property.
8. Educational and Emotional-Wellness Content
RALO Bear provides resources intended to encourage emotional awareness, confidence, kindness, resilience, communication, and related skills.
RALO Bear content is provided for general educational and informational purposes.
Our products and resources are not medical, psychological, therapeutic, diagnostic, or other professional healthcare services and should not be used as a substitute for appropriate professional care or advice.
Parents, caregivers, educators, and other adults are responsible for determining whether a particular RALO Bear resource is appropriate for the children in their care.
9. User Submissions and Feedback
If you voluntarily submit feedback, suggestions, reviews, comments, or ideas to RALO Bear, you represent that you have the right to provide that material.
We may use ordinary customer feedback and suggestions to improve our products and services.
We will not intentionally claim ownership of your independently created intellectual property merely because you communicate with us.
10. Third-Party Services and Links
Our website may use or link to third-party services, including e-commerce, payment, email, customer-management, analytics, social-media, and other technology providers.
Third-party services operate under their own terms and privacy practices.
RALO Bear is not responsible for the independent content, availability, security, or practices of third-party websites that we do not control.
11. Privacy
Your personal information is handled according to our Privacy Policy.
Please review the Privacy Policy for information about how we collect, use, and protect personal information.
12. Prohibited Uses
You may not use our website, services, products, or content to:
- Violate applicable laws or regulations
- Infringe intellectual-property rights
- Distribute malicious software or harmful code
- Attempt unauthorized access to our systems
- Engage in fraud, phishing, or deceptive activity
- Collect personal information without authorization
- Harass, threaten, or unlawfully discriminate against others
- Resell or commercially exploit RALO Bear content without authorization
We may restrict access to our services when these Terms are violated.
13. Availability and Accuracy
We make reasonable efforts to maintain accurate and available online services, but we cannot guarantee that our website will always operate without interruption, delay, or error.
We may correct errors, update information, or modify portions of our website when necessary.
14. Disclaimer of Warranties
To the extent permitted by applicable law, our website, digital resources, and services are provided on an “as available” basis.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by applicable law, RALO Bear will not be liable for indirect, incidental, special, or consequential damages resulting from the use of or inability to use our website, products, digital resources, or services.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold RALO Bear harmless from claims arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of another person's rights.
17. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
18. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices, or legal requirements.
The “Last Updated” date at the top of this page will indicate when these Terms were most recently revised.
Your continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.
20. Contact Us
Questions regarding these Terms may be directed to:
RALO Bear
857 Cibolo Valley Dr., STE 228
Cibolo, TX 78108
United States
Email: info@ralobear.com